Política de reembolso
Return & Refund Policy — Holzvik
Last updated: May 2026
Thank you for shopping with Holzvik. Customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, the item must:
- Be unused and in original condition
- Be returned in the original packaging
- Include all accessories and components
- Show no signs of misuse or customer-caused damage
Products that do not meet these requirements may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Customized or personalized products
- Final sale or clearance items
- Used or damaged items caused by improper handling
- Hygiene-sensitive products where applicable
Return Request Process
To request a return, please contact our support team:
Please include:
- Your order number
- Full name
- Reason for the return
- Photos of the product if applicable
Our support team will review your request and provide return instructions.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider or bank.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank as processing times may vary
If you still need assistance, contact us at:
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Photos of the item
- Photos of the packaging
- Your order number
We will review the issue and provide an appropriate solution.
Exchanges
We only replace items that are defective, damaged, or incorrect.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.
Shipping fees are non-refundable unless otherwise required by law.
Order Cancellation
Orders may only be canceled before processing or shipment begins.
Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us:
Holzvik Support
📧 khanh01678209882@gmail.com