Política de envío

Shipping Policy — Holzvik

Last updated: May 2026

Thank you for shopping with Holzvik. We are committed to providing reliable shipping and delivering your order as quickly and safely as possible.

Please review this Shipping Policy carefully before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped during weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

2. Estimated Delivery Times

Shipping times vary depending on the destination country and local carrier operations.

Estimated Shipping Times

  • Europe: 7–15 business days
  • United Kingdom: 7–12 business days
  • United States: 7–15 business days
  • International Orders: 10–20 business days

Please note that these delivery times are estimates and are not guaranteed.

3. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take several days to appear depending on the carrier and destination country.

4. Shipping Delays

Holzvik is not responsible for delays caused by:

  • Customs clearance procedures
  • Weather conditions
  • Carrier disruptions
  • Incorrect shipping information
  • High seasonal demand
  • International transportation issues

We appreciate your patience and understanding in such situations.

5. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Holzvik is not responsible for lost packages, delays, or failed deliveries caused by incorrect or incomplete customer information.

6. Customs Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees depending on the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices.

7. Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first.

If further assistance is needed, contact our support team and we will do our best to help investigate the issue.

8. Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

Our team will review the issue and provide an appropriate solution.

9. Order Cancellation

Orders may only be canceled before they are processed or shipped.

Once an order has entered fulfillment or shipment, cancellation may no longer be possible.

10. Contact Information

If you have any questions regarding shipping or your order, please contact us:

Holzvik Support
📧 khanh01678209882@gmail.com